Privacy Policy

1. Introduction

Colivelution ("Colivelution," "we," "us," or "our") operates the website located at https://colivelution.ca, together with any associated mobile applications and services (collectively, the "Platform"). We connect renters, landlords, and property managers across Canada through co-living listings, AI-assisted matching, and related tools.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

We are committed to protecting your privacy in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages viewed, listings searched, filters applied, session duration)
• Log data and diagnostic information
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Social media login providers, if you choose to register or sign in using a third-party account
• Identity verification and background-check providers, where applicable
• Payment processors, confirming transaction status
• Publicly available property listing data used to populate or verify listings

3. How We Use Your Information

We use the information we collect to:

• Create and manage your renter, landlord, or business account
• Operate our AI-powered matching features to suggest relevant properties and compatible housemates
• Facilitate applications, messaging, digital lease signing, and rent payments
• Process membership subscriptions and billing
• Verify listings and user identities to maintain trust and safety on the Platform
• Provide customer support and respond to inquiries
• Send service updates, newsletters, and promotional communications (where you have opted in)
• Monitor, analyze, and improve Platform performance, security, and user experience
• Detect, investigate, and prevent fraud, abuse, or violations of our Terms & Conditions
• Comply with legal obligations and enforce our agreements

4. AI-Powered Matching

Colivelution uses automated tools and artificial intelligence to match renters with properties and potential housemates based on information you provide, such as budget, city, lifestyle, and roommate preferences. These recommendations are provided as a convenience and do not constitute a guarantee of compatibility or suitability. You may update your preferences at any time through your profile settings, and you are never obligated to accept a suggested match.

5. Legal Basis for Processing

Where required by applicable law, we process personal information on the following bases:

• Consent — for example, when you subscribe to marketing communications
• Performance of a contract — to provide the services you request, such as account creation, listings, or rent payments
• Legitimate interests — such as improving the Platform, preventing fraud, and maintaining security
• Legal obligation — where processing is necessary to comply with applicable law

6. How We Share Information

We do not sell your personal information. We may share information with:

• Other users — such as sharing renter application details with a landlord, or a landlord's listing details with a prospective renter, as necessary to facilitate a match or transaction
• Service providers — including payment processors, identity verification providers, cloud hosting providers, and customer support tools, who process data on our behalf under contractual confidentiality obligations
• Certified contractor and property management partners — where you engage property management services through the Platform
• Professional advisors — such as legal, accounting, or insurance advisors, where necessary
• Regulators and law enforcement — where required to comply with legal process, protect our rights, or ensure user safety
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Platform, remember your preferences (such as saved filters and search criteria), analyze site traffic, and support marketing efforts. Cookie categories we use include:

• Essential cookies — required for core Platform functionality, such as login sessions and security
• Performance and analytics cookies — help us understand how visitors use the Platform
• Functional cookies — remember your preferences, such as search filters or location
• Marketing cookies — used to deliver relevant advertising and measure campaign performance

You can control or disable cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Platform.

8. Payments & Membership Plans

Colivelution offers Basic, Professional, and Business membership plans. Payment card details submitted for paid plans or rent payments are processed directly by our third-party payment processors, who are responsible for the security of that payment data in accordance with applicable payment card industry standards. Colivelution does not store full payment card numbers on its own servers.

9. Data Retention

We retain personal information for as long as your account remains active or as needed to provide the Platform's services. We may retain certain information for a longer period where required to comply with legal, accounting, tax, or regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual retention requirements
• Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Object to or restrict certain processing of your information
• Request a copy of your information in a portable format, where technically feasible

To exercise any of these rights, please contact us using the details in Section 16. We will respond to verified requests within a reasonable timeframe, in accordance with applicable law.

12. International Users & Cross-Border Transfers

The Platform is designed primarily for users in Canada. If you access the Platform from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take steps to ensure appropriate safeguards are in place.

13. Children's Privacy

The Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it promptly.

14. Third-Party Links

The Platform may contain links to third-party websites, applications, or services, including social media pages and payment processors. This Privacy Policy does not apply to those third parties, and we encourage you to review their respective privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be indicated by updating the "Last Updated" date at the top of this page, and, where appropriate, communicated through the Platform or via email. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: